BUCHANAN GROUP, INC.
Summary
Customer Experience Management, Customer Journey Mapping, Market Research, Business Consulting, Strategic Marketing, Customer Service Training, Strategic Planning, Customer Surveys, Employee Surveys, Process Mapping, Customer Feedback, Net Promoter® Score, Net Promoter® System, Employee Feedback, Organizational development, Myers-Briggs
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Description
Customer Experience360 is a Customer Experience Management consulting firm for B2C and B2B organizations. Expertise lies within the implementation of Net Promoter® System utilizing Net Promoter® Score, a customer loyalty metric, that predicts business growth. The consultative process is enterprise wide and includes: customer journey mapping/process mapping, identifying key customer touch points, implementing actionable customer surveys, implementing actionable employee surveys, developing internal employee processes that 'close the loop' on customer feedback, developing sustainable employee customer experience training. In addition, the consultative process will include market research and strategic marketing insights.
