Summary

Consumer buyer audits, government programs, usability assessment, mystery shopping, online services evaluation, program efficiency, compliance checks, public sector audits, accessibility testing, customer service evaluation, data security audits, ADA compliance, process streamlining, actionable recommendations, advanced analytics, onsite inspections, performance monitoring, citizen engagement, e-government solutions, operational efficiency

Description

Dmitry Vikhter provides specialized consumer buyer audit services for government programs, focusing on: -Comprehensive audits and usability evaluations -Mystery shopping for onsite and online assessments -Quality assurance for eCommerce platforms and public service portals Key areas of expertise include: -Social safety net programs -Housing assistance -Healthcare services -Consumer rights advocacy -Employment and financial assistance Strengths: -Over 25 years of U.S. experience, with 15+ years in IT consulting -Evaluating program usability, clarity, and accessibility -Delivering actionable recommendations for improved workflows -Ensuring compliance with federal standards, including ADA and data security regulations Dmitry's mission is to enhance program effectiveness, ensure seamless service integration, and develop solutions that address the diverse needs of local, state, and federal agencies

Special details

- Advanced data analysis, files, and charts using Microsoft, Oracle, Google, and other tools - Market research tools for public opinion and buyer behavior analysis - Strong skill set and experience with data files, data tools, raw data, databases, and data sources - Real-time coaching and training technologies, including role-playing simulations - Experience managing data and software vendors, technical teams, offshore, and international teams Other Tools: Project Management, Product Management, Program Management, Jira, Trello, AI, and automation tools for customer support and workflow optimization

Profile

  • Incorporated in
    Illinois
  • Established since
    2010
  • Main/Branch
    Branch

Address

Contact