Summary

Records and Information Management, Application Processing, Document and Data Services, Digital Transformation, FOIA Services, File Room Operations, Professional and Administrative Services, Mail Operations, Scanning/Digitization, Regulatory Inspection, Investigations, Biometrics Capture, Information Technology, Website Development, Database Services, Software Development, Library and Information Centers, Medical Coding, Telehealth, Nurse Triage and Care Advice, Program Management, Process Optimization

Description

HeiTech Services is guided by our core value of Honor, Excellence and Innovation. We support government programs that improve the health, security, and wellbeing of the U.S. and its citizens through the delivery of records and information management, managed professional services, information technology, and program management. Our core competency is our ability to process high-volumes of paper and electronic data, documents, applications, and forms that inform decisions, determine compliance, and enhance federal programs โ€“ allowing our customers to focus on their mission. This experience is highlighted through contracts with HHS/FDA, DHS/USCIS, and DOL/ETA. We have processed 32 million forms across 42 contracts. What differentiates us is our ability to ensure optimal resource allocation and efficiency through our Basis of Estimate (BOE) tool demonstrated by our ability to meet stringent timeliness and quality levels of 99% while reducing staff by nearly 50%.

Special details

Advanced Basis of Estimate (BOE) Tool. Highly effective BOE tool, refined over 25 years, to precisely determine program staffing needs. Our methodology integrates detailed workflow analysis, time-motion studies, and workload volumes, ensuring optimal resource allocation and efficiency. Service Contract Act (SCA)/Service Contract Labor Standards (SCLS) Expertise. 22+ years managing contracts employees with SCA/SCLS provisions and appropriate labor category classification including management of a single contract with 200+ employees. Skilled Workforce. Specialized and credentialed resources in records management, IT, healthcare, library, and project management. We have subject matter expertise in health; immigration and naturalization; disability, rehabilitation, and independent living; and labor sectors. Our team boasts PMP, ITIL, CISSP and SHRM certified professionals.

Profile

  • Incorporated in
    Maryland
  • Established since
    1999
  • Main/Branch
    Branch

Address

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