OGLESBY, GWENDOLYN F

Management professional with experience and passion in the customer service industry. Recognized for implementing creative ideas to motivate and inspire others to own their performance and present a solid work ethic. Exceptional people skills used to develop high-performance teams and ensure quality customer relations. Published author of book, ‘Call Center: A Focus on Customer Service’ which introduces The I.P.A.D. Concept and The Vowels of Customer Service – competencies and behaviors employees need to be successful in the workplace and represent their personal brand. Online course in line with concept of book as a tool for training and development of the employee / student. Books are available for leaders to better motivate employees in customer service industry. Capabilities: Coaching, consulting, training on customer service, work ethic and business essential skills, mystery calls.