Summary

customer service-work ethic, business essential skills, training/consulting, secret-mystery shopper, customer service books

Description

Management professional with experience and passion in the customer service industry. Recognized for implementing creative ideas to motivate and inspire others to own their performance and present a solid work ethic. Exceptional people skills used to develop high-performance teams and ensure quality customer relations. Published author of book, ‘Call Center: A Focus on Customer Service’ which introduces The I.P.A.D. Concept and The Vowels of Customer Service – competencies and behaviors employees need to be successful in the workplace and represent their personal brand. Online course in line with concept of book as a tool for training and development of the employee / student. Books are available for leaders to better motivate employees in customer service industry. Capabilities: Coaching, consulting, training on customer service, work ethic and business essential skills, mystery calls.

Special details

Books, online course

Profile

  • Incorporated in
    Florida
  • Established since
    2016
  • Main/Branch
    Branch

Address

Contact