Summary

call center, telecommunications, software, CCaaS, omnichannel, web hosted, inbound voice, outbound dialer, analytics, workflow developer, ACD, contact center, BPO software

Description

SingleComm is a web hosted contact center platform utilizing WebRTC and AWS. All our systems our inhouse developed to act as a single pane of glass for your agents. This allows your customers to communicate with you in the manner that they want to. Our native ACD is both voice (inbound and outbound), video and omnichannel capable and highly customizable without the need of a programmer. Our Agent Workflows allows you to develop highly dynamic scripts or comm flows by “drag and drop” functionality. Our Analytics tool is highly customizable without the need of a programmer. SingleComm is GSA contracted.

Special details

PCI, SOC2, HIPAA

Profile

  • Incorporated in
    Delaware
  • Established since
    2014
  • Main/Branch
    Branch

Address

Contact