DREAMCATCHERS CONSULTING LLC

DREAMCATCHERS CONSULTING LLC

Michigan

Branch

Summary

Contact center, call center, staff augmentation, staffing, customer record management, CRM, CCaaS, cloud, integration, implementation, contract management, program management, vendor management, development, software, managed services, procurement

Industry

Information | Professional, Scientific, and Technical Services | Administrative and Support and Waste Management and Remediation Services

Profile

Incorporate State: Michigan | Since: 2020 | Main/Branch: Branch | Profile views: 1

Address

Classification

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services | Custom Computer Programming Services | Computer Systems Design Services | Other Computer Related Services | Telephone Answering Services | Telemarketing Bureaus and Other Contact Centers | Other Business Service Centers (including Copy Shops)

Description

Contact Center (CCaaS) & Customer Relationship Management (CRM) Services. International and national recognition. Distinctions - Built 1st in Nation behavioral health solution with 24X7X365 mental health support program. - Recognized as the #1 example of state resiliency throughout COVID pandemic. - Saved customers over $21M dollars. - Developed, delivered, and operated multiple statewide COVID19 contact center initiatives. Core Competencies: - Call Center/Customer Relationship Management Services. Multi-channel, personalized communications maximizing program opportunities. Mobile & Web Self-Service, Issue Management, Live Call & Chat support, Email & Back Office Integrations, Workforce Distribution & Workload Mgmt., Advanced Routing, FedRAMP experienced. Application Development IT Consulting NATIVE AMERICAN MINORITY-OWNED ISBEE, SDB