Summary
Contact center, call center, staff augmentation, staffing, customer record management, CRM, CCaaS, cloud, integration, implementation, contract management, program management, vendor management, development, software, managed services, procurement
Classification
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
- Custom Computer Programming Services
- Computer Systems Design Services
- Other Computer Related Services
- Telephone Answering Services
- Telemarketing Bureaus and Other Contact Centers
- Other Business Service Centers (including Copy Shops)
Description
Contact Center (CCaaS) & Customer Relationship Management (CRM) Services. International and national recognition. Distinctions - Built 1st in Nation behavioral health solution with 24X7X365 mental health support program. - Recognized as the #1 example of state resiliency throughout COVID pandemic. - Saved customers over $21M dollars. - Developed, delivered, and operated multiple statewide COVID19 contact center initiatives. Core Competencies: - Call Center/Customer Relationship Management Services. Multi-channel, personalized communications maximizing program opportunities. Mobile & Web Self-Service, Issue Management, Live Call & Chat support, Email & Back Office Integrations, Workforce Distribution & Workload Mgmt., Advanced Routing, FedRAMP experienced. Application Development IT Consulting NATIVE AMERICAN MINORITY-OWNED ISBEE, SDB
Profile
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Incorporated in
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Established since2020
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Main/BranchBranch
Address
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State
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County
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City
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Address4912 QUARTON
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ZIP Code48895-9455
Contact
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Phone
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Email
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Contact PersonWilliam Pemble