Summary

Contact Center, Call Center, Call Answering Service, Telephony Services, Inbound/Outbound Phone Support, Call/Information Center, Healthcare Call Center, Answering Service, Medical Answering Service, Professional Answering Service, Tele-Messaging Service, Emergency Answering Service, Appointment Setting, Appointment Scheduling, Help Desk, Dispatch Services, Customer Care Calling, Online help desk, Email management, Web Chat Assistance, Hotline Services, Remote Agents, Reservation support

Description

Since 2007 Direct Interactions has been helping organizations better serve the public through innovative work-from-home call center solutions. We are a fast-growing BPO based in Seattle with employees in 48 states. By building and managing teams of compassionate and empathetic humans, we are able to achieve measurable improvements in outcomes. With experience in disaster response, local and state government, and the private sector, we deliver kind, correct, and complete results.

Special details

Amazon Connect Telephony System Amazon Web Services Internal Knowledge Base Online Learning Management System Custom Interactive Call Flow (ICF) Microsoft Power BI Observe AI

Profile

  • Incorporated in
    Washington
  • Established since
    2007
  • Main/Branch
    Branch

Address

Contact