Summary

Managed Service Provider (MSP), Issue Resolution, Automated Security Updates, Monitoring, Change Request, System Patching & Upgrades, onsite, remote, inbound, outbound, AI/ML, call center, cloud, desktop, laptop, BYOD, Cloud Migration, data, ITSM/ITIL, Sharepoint, M365, service desk, business continuity, analytics, Azure

Description

Aurora Technology Solutions is an 8(a) certified small business, on STARS III, that delivers engineering support, program management & administration, and information technology services. We've helped customers implement Enterprise IT Modernization Strategies to ensure a reliable infrastructure that supports their agency mission. Our strategic insight through Data Governance / Management, Design Process & System Architecture, and Agile Project Management has enabled increased reliability and scaleability in support of mission critical tasks. Our experience has been rooted in IT Services/Help desk support, but our support has expanded to technical focus areas like IT Strategic Planning, Enterprise Infrastructure Support, and Information Sharing & Reporting. Our expertise within emerging technologies and support at various technology levels enables us to support an agency's need to modernize, innovate, and defend their Information Technology (IT) infrastrucuture.

Special details

With the rapid pace of change in technology, Aurora proactively seeks to stay ahead of the curve in order to implement solutions that are on time, within budget, and in scope. We enable federal agency employees to focus on their mission by providing proactive digital workplace services such as IT service management, contact center support and network administration. We help increase productivity and utility, while driving down costs by operating omni-channel / multi-channel contact centers supporting 24/7 business demands. At the Tier I & Tier II levels we provide help desk support (break fix), technical refresh, and incident management, ensuring high-availabiltity and continuity of operations (COOP). Our Tier II & Tier III engineers have a wide range of experience in system operations and maintenance (O&M), security solutions, communication systems, network management services, and enterprise architecture solutions to minimize down-time experienced by end users.

Profile

  • Incorporated in
    Virginia
  • Established since
    2020
  • Main/Branch
    Branch

Address

Contact