Summary

Customer Experience, Contact Center Consulting, Call Center Quality Monitoring, Quality Assurance, Mystery Shopping, technology focus, telecommunications, IT, cost management, telecom/IT inventory, call/contact center, help desk, assessments, advisory services, process improvement, benchmarking, roadmaps, telecom bill audit, wireless/landline, blackberry, metrics, broadband, financial analysis

Description

Call Center Quality Monitoring, Quality Assurance, Customer Experience, Customer Satisfaction, Telecom/IT/VoIP/Call Center consulting; Assessment/Analysis; Benchmarking; Metrics; Telecom Expense/Optimization; Acquisition support: requirements, development,vendor selection,implementation. Broadband grants. Process improvement. Program & project mgt.

Profile

  • Incorporated in
    Illinois
  • Established since
    1999
  • Main/Branch
    Branch

Address

Contact